Consumer Law Unlocked
 

Consumer Law Unlocked

SKU 978-1-920025-51-9


The recent introduction of the Consumer Protection Act has revolutionised consumer rights in South Africa. Along with that, it also fundamentally altered the way in which businesses are required to treat their clients, imposing a new set of obligations – or at least a formalised set of responsibilities – that had been easily circumnavigated or ignored before. 

Consumer Law Unlocked provides a comprehensive overview of consumer law – not just the Act - in a way that follows the typical chain of transactions. No business or professional advisor should be without it. Elizabeth de Stadler is a leading specialist in the field.

  • Author: Elizabeth de Stadler
  • Title: Consumer Law Unlocked
  • ISBN: 978-1-920025-51-9
  • Publication Date: 2013/08/16
  • Publishing House: Siber Ink
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Marketing campaigns, returns policies, terms and conditions, quality issues, and a host of business practices have to be reviewed and reappraised under the new Consumer Protection Act. Some businesses have done this, while many blithely continue as if nothing has changed, little appreciating the risks of non-compliance and – perhaps more importantly – failing to appreciate that treating consumers fairly is simply a sound business practice.

This new work provides a comprehensive overview of consumer law – not just the Act – in a way that follows the typical structure of consumer transactions. It serves to guide, educate and enlighten the professional, the business person and the consumer alike. No business or professional adviser should be without it. Written by a leading specialist in the field, it is simple, clear, comprehensive, authoritative and accessible.


Elizabeth de Stadler (BA, LLB (Stell)) is an attorney specialising in the Consumer Protection Act 68 of 2008 (“the CPA”) and consumer law generally. She graduated from the University of Stellenbosch in 2005, completed her articles and practised as an attorney at Webber Wentzel in Johannesburg from 2006 to 2009.

 She is currently enrolled for an LLM at the University of Cape Town. Her dissertation is a comparative study of the CPA, the EU Directives on consumer protection and the UK Sale of Goods Act. She has been involved in conducting compliance exercises and training in respect of the CPA since the publication of the third draft of the CPA in 2007, and boasts several listed companies as her clients. She conducts regular workshops and training sessions on the CPA and other consumer legislation for businesses and for Law@work, a unit situated with the Law Faculty at the University of Cape Town. She is also the co-author of a consumer law textbook which is to be published by Juta Law, a contributor to the 2ed of The Law of Contract in South Africa published by Oxford University Press and is the editor of the monthly Consumer Law Review published by Juta Law.